Gweike Cloud After-Sales Service

Gweike Cloud is committed to providing reliable after-sales support and protection for all laser equipment. Please review the following service policies, including warranty coverage, service fees, and support structure.

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1. Warranty Policy

All Gweike Cloud machines come with a standard 12–24-month warranty (refer to the product page for specific warranty duration).

During the warranty period, Gweike Cloud will provide free repairs or replacement parts under the following conditions:

The product is used under normal and reasonable operating conditions.

No unauthorized disassembly, modification, or misuse has occurred.

A valid proof of purchase (order number or invoice) must be provided.

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2. Non-Warranty Cases

The following situations are not covered under warranty:

Damage caused by misuse, negligence, accidents, or unauthorized repairs.

Consumables and accessories (e.g., lenses, nozzles, belts, mirrors).

Normal wear and tear from usage.

Issues arising from using the product in non-recommended environments.

Products with altered, removed, or unidentifiable serial numbers.

Products purchased through unauthorized channels (e.g., unauthorized dealers or platforms).

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3. Out-of-Warranty Service Fees

After the warranty expires, the following service fees may apply:

Service Type	Estimated Cost (USD)
Remote Technical Support	Free (lifetime support)
Replacement Parts	$100 – $1,000 (part-dependent)
On-Site Service (if available)	$300+ (plus travel fees)

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4. Non-Defective Return & Exchange Policy

Applies to unused, non-faulty products:

Return Timeframe	Policy	Fees
Before shipment	Eligible for refund	No service fee*
Shipped but not delivered	Eligible for refund	10% service fee*
Within 30 days of delivery	Eligible for refund/exchange	15% service fee*
After 30 days of delivery	No refunds/exchanges for non-defective products	N/A

 

* "service fees" refer to return service charges.

* For refunds before shipment: No service fee charged, 4.5% bank processing fee applies (deducted from your refund amount)

* For orders shipped from China, cancellation after shipment will result in the buyer covering shipping costs.

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5. Defective Product Return Policy

If the product is damaged or incorrect due to our error, customers will not bear any shipping costs. We will provide free return or replacement.

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6. Return Process

To ensure a smooth and efficient return process:

Provide your order number, a description of the issue, and photos/videos of the problem.

We will respond within 1–2 business days and provide a return label.

Attach the label to the package and return it to our warehouse.

Once received, we will process the refund within 7 business days.

Return Address:
1 Brick Plant Rd (Unit A), South River, NJ 08882, USA

⚠ Note:

Unauthorized returns may result in lost packages. Always contact customer service first.

Expedited shipping fees (if chosen voluntarily) are non-refundable.

 

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7. Extended Warranty (Optional)

During the original warranty period, you may purchase an Extended Warranty (6–12 months, depending on model and region).

Contact our after-sales team for pricing and eligibility.

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8. Contact & Technical Support

For assistance, reach us via:

Email: info@gweikecloud.com

For faster support, provide:

Order number and Device model

Detailed issue description

Photos/videos of the problem

We typically respond within 1–2 business days.